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FAQs
Do you offer free tracked shipping?
Yes, we do. All orders across Australia and New Zealand ship free with tracked delivery because we want your shopping experience to be easy and worry-free.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number. Simply visit our Track Your Order page to follow your delivery every step of the way.
What payment methods do you accept?
You can shop securely with Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Maestro and Shop Pay.
Will I receive a confirmation email after placing an order?
Yes! You’ll receive an order confirmation email shortly after placing your order. If you don’t see it, please check your spam or junk folder. Our customer care team is always happy to help at info@ardenavella.com.
Can I return the item(s) if I don’t like them?
Absolutely! We offer a 30-day return policy. If you're not happy with your purchase, simply contact us at info@ardenavella.com within 30 days of receiving your order. Our customer care team will guide you through the return process.
Free Shipping
Enjoy free shipping across Australia an New Zealand on all orders. We’ll keep you updated with tracking information once your order is on the way.
30-Day Returns
Not quite what you expected? No worries. Contact us within 30 days of receiving your order, and we’ll guide you through the return process.
Secure Payment
Pay securely with credit card, Apple Pay, Google Pay or Shop Pay. Your payment is processed through trusted and secure payment methods.